Nick’s broad professional background in industries ranging from Civil Engineering to Food Processing to Music has provided him with exposure to a variety of working practices, problems, environments and systems. This has led to the production of innovative yet practical solutions that are both systems and process driven. Nick has membership in the Association of Project Management and is proficient in more than thirty types of software platforms and languages, and it was Nick's background that, in conjunction with Ben and Carol’s insight, enabled the development of our world-class Programme Office tool.

Nick prides himself on having developed practical, cost effective, high quality and reliable solutions to address a broad spectrum of business needs, and he carries that client-centric ethos with him in his CSS role.

After cutting his teeth on project management and purchasing within the construction industry, Clive spent the next fourteen years at Accenture where he successfully delivered a number of major initiatives – typically involving organisational change, process reengineering and software development and implementation – across a wide range of industries. In addition honing his project management skills while at Accenture, Clive also developed expertise in selling, implementing, and managing outsourced services. Clive’s breadth of consulting knowledge acumen has been invaluable to CSS as we focus on strategic growth and expansion of our offerings.

Clive’s firm belief in process adherence, role clarity, and active issue mitigation have been the cornerstones of his success as a project manager, and it is no coincidence that these traits have come to embody the CS solutions.

Redefining how clients govern their initiatives has become second nature for Carol. She has implemented operational planning, risk management and management reporting processes for both new businesses and established corporations. At one point Carol lead the Programme Management Office for the largest SAP Customer Services provider in the world and has recently designed the programme organisation and governance procedures within the centralised procurement hub of a major healthcare provider. In managing business as usual activities, Carol’s professionalism and skills ensure that a straightforward and uncomplicated approach is provided at all times.

Carol has eased several client’s transition into the CSS processes and tools, and her dynamic personality, PRINCE2 certification, and deep programme management experience provide the benchmark for our staff’s skillset.

Flo is a certified PRINCE2 practitioner with an innate ability to quickly understand and adapt an organisation’s existing programme functions.